1. Information We Collect

When you place an order or create an account with Grey Ridge Coffee, we may collect the following personal information:

• Full name
• Email address
• Mailing and shipping address
• Phone number
• Payment information (processed securely through our payment provider)
• Order history and preferences

We only collect information that is necessary to process your order and provide you with our services.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfil your orders
• To communicate with you about your order status
• To send delivery updates and confirmations
• To respond to your questions or requests
• To improve our products and services
• To send occasional updates about Grey Ridge Coffee (you may opt out at any time)

3. Sharing Your Information

Grey Ridge Coffee does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With shipping and delivery partners to fulfil your order
• With our payment processor to securely complete transactions
• When required by law or to protect the rights of Grey Ridge Coffee

4. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You may disable cookies through your browser settings, though some features of our website may not function as expected if you do.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are encrypted and processed through secure third-party providers. We do not store your full credit card information on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant privacy authority

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

Grey Ridge Coffee reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the updated policy.