1. Our Commitment

Grey Ridge Coffee stands behind the quality of every product we roast and ship. If you are not satisfied with your order, we want to make it right. Please read the policy below and reach out to us — we are a small, local business and we handle every concern personally.

2. Eligibility for Returns

We accept return requests under the following conditions:

• The item was received damaged or defective
• The wrong item was sent
• The product arrived in unsatisfactory condition due to a packing or shipping error

Due to the perishable nature of coffee, we are unable to accept returns on opened coffee products or orders where the coffee has been used. Unopened products may be considered for return within 14 days of delivery.

3. How to Request a Return or Refund

To initiate a return or refund, please contact us within 14 days of receiving your order. Include the following in your message:

• Your order number
• A description of the issue
• A photo of the product if it arrived damaged or incorrect

We will respond within 1-2 business days with instructions on how to proceed.

4. Refund Process

Once your return request is approved, refunds will be processed as follows:

• Refunds are issued to the original payment method
• Processing time is 5-10 business days depending on your bank or card provider
• If a replacement is preferred over a refund, we will ship a new product at no additional cost

5. Shipping Costs for Returns

If the return is due to our error (wrong item, damaged product, defective goods), Grey Ridge Coffee will cover the return shipping cost. If you are returning a product for any other reason, return shipping costs are the responsibility of the customer.

6. Non-Returnable Items

The following items cannot be returned:

• Opened coffee bags or pods
• Sale or discounted items (unless defective)
• Gift cards
• Custom or wholesale orders

7. Wholesale Accounts

Wholesale clients should contact us directly to discuss any issues with orders. We handle wholesale concerns on a case-by-case basis and are committed to resolving any problems quickly to keep your operation running smoothly.

8. Changes to This Policy

Grey Ridge Coffee reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date.